Privacy policy
All calls may be monitored and recorded for training purposes only.
We are committed to protecting your privacy, we will only use the information that we collect about you in accordance with the Data Protection Act 1998. This is lawful and we will integrate any changes in law into our business policies anted processes.
We collect information about you:
- To enable us process your order
- To provide you with the best possible customer support and service.
Typical information we will collect about you includes:
Company name & address, phone numbers, fax numbers & email address Payment & or credit/debit card details
Company Registration Number & directors details - Emails - We will only send future emails if you have given us your consent to send them.
- Emails are sent to customers with regards to orders that have been placed, such as delivery status - to be removed from these mailings please contact us.
We will use the information provided by you to credit score you through an online credit search facility, this allows us to ascertain suitability for a trade account, but only when requested by you. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will forward to you our credit reference agencies details so that you can alert them to the problem.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
We use internet technology to track the patterns of behaviour of visitors to our sites, including using a "cookie" which would be stored on your browser. This information can be used to identify you unless you modify your browser settings to prevent cookies. Our website creates a cookie on your machine which contains details of the date and time[s] that you have visited our site it does not include any personal or financial information. Our website requires cookies to be enabled in the web browser and in any third party security programs to allow tasks such as registering, logging in, buying items or accessing accounts, take note that should cookies be disabled or blocked by third party software, all or some of the features of the website will be impaired or unavailable.
Telephone Calls – You may have registered with the Telephone Preference Service however we need to contact you with regards to orders or quotations on your account. When you give us your contact telephone number during registration you agree to receive calls from us. unless you tell us otherwise we will assume in good faith that you are happy to receive phone calls from us regarding orders placed regardless of if you have joined the telephone preference service either now or at a later date.
Additional information on the Data protection Act is available at: http://www.dataprotection.gov.uk.
Fraud: To help us prevent fraud, take note that we may make searches about you at credit reference agencies for the purpose of verifying your identity. These agencies will supply us with information, including information from the Electoral Register. The fact that we have requested an identity check is recorded by these agencies, you can be assured that the searches will not be seen, or used by lenders to assess your ability to obtain credit.
This privacy policy covers all websites owned and operated by either Interactive Office Systems Limited or Interactive Creative Systems Limited but does not cover any sites that have links from our sites that are not owned by either Interactive Office Systems Limited or Interactive Creative Systems Limited.
Security Applied -We have applied industry standard practices to ensure that your personal information is not unlawfully processed. These industry standard practices implemented to safeguard the confidentiality of your personal identifiable information, including "firewalls" and Secure Socket Layers [SSL’s]. Payments are processed using a third party PROTX who are recognised as being a leading quality service provider. We treat data that has been supplied or collected as an asset that must be protected against loss and unauthorized access. However, information transferred over the Internet or a computer wireless network cannot be guaranteed to be completely secure. We employ a variety of security techniques to protect your data from unauthorised access by users inside and outside the company.
We will not be transferring your personal information outside of the European Economic Area unless otherwise specifically advised.
Deleting Details held – by law we must keep business records for a period of 6 years, therefore we cannot delete your information for a period of 6 years from the date of your last contact with us.
Changes to this policy
If we decide to change this privacy policy, we would post such changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
